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Why Black Box? > Double Diamond™ Warranty
Take the risk out of equipment purchases with the Double Diamond™ Warranty from
Black Box Network Services.
The Double Diamond™ Warranty is our no-questions-asked warranty that protects
your Black Box® brand products* from accidental damage, including drops, water,
and power surges.
Most of our products come with a one- or two-year warranty. Some products—such as
copper cables, manual switches, cabinets, and racks—are even guaranteed for life!
During the warranty period, Black Box Network Services will repair or replace your damaged equipment
within one week of receipt at NO CHARGE!
You can also extend your warranty or protect a previously purchased Black Box®
brand product* for an additional year—for only 10% of the current retail price!
And when you do, we give you the second year of extended coverage free! For more
details, contact Customer Service at 724-746-5500.
* Certain products may not be eligible.
What’s more, we also have a 45-day, no-questions-asked return policy. Simply call Customer
Service for a Return Authorization (RA) number, return your product in new condition and in
the original package, and receive a full refund.