SATMAP is the next generation of call center services that provides auditable
transformational results of 5 — 15% in sales revenues, customer satisfaction, or average
call-handle time. This is achieved through a non-linear neural network that aligns
callers and agents based upon demographic and psychographic attributes to optimize call
SATMAP is deployed in large consumer-facing organizations such as telecom,
banking, retail, and hospitality industries. The deployment is non-disruptive, platform
agnostic, and requires no changes to existing routing strategies, and is typically
accomplished in 60—90 days. SATMAP offers a low-risk, no-capital deployment approach to
conduct a 60-day pilot implementation through which the customer can measure the business
impact through auditable results.
We're here for you
Interested in hearing more about our SATMAP solutions portfolio? The Black Box team
is ready to help, contact us.