Black Box ConvergenceCare℠ is a unique “Build Your Own” service bundle that pulls together Cisco SMARTnet, Black Box remote NOC support and Day 2 services to deliver an innovative offering that helps your network stay at optimal performance.
The ConvergenceCare℠ Difference
ConvergenceCare℠ allows you to bundle Cisco SMARTnet with services from a highly specialized menu of offerings—delivering value and unparalleled technical support. Because each client's businesses is unique and can benefit from a specific mix of services, Black Box developed ConvergenceCare℠ to deliver simplicity and flexibility to your Day 2 service needs.
At the cornerstone of ConvergenceCare℠ is Cisco SMARTnet. From there, choose the services that best fit your needs. Simply make your selection from the service menu and a customized bundle will be built for you. This innovative approach delivers an easy-to-manage solution and allows you to take advantage of pricing economies built into the bundle.
Black Box ConvergenceCare℠ Services Menu
Remote Network Operations Center (NOC)
Get access to the Black Box team of highly trained technical resources 24x7x365. With remote access, this team of Black Box engineers can resolve many technical issues before they become business problems.
In the case that a technical issue cannot be resolved remotely, with this option, a local technician can be dispatched onsite to resolve issues with your network.
Cisco Unified Communications Monitoring
Real-time monitoring of Cisco Unified Communications solutions provides alarm event detection for Communications Manager, Unity, and voice gateways and server level monitoring for other unified communications servers. Service includes standard reporting through a Web portal.
Real-time monitoring for traditional data network devices (routers & switches) including alarm detection for device or interface failures, high bandwidth utilization or error rates, and high or low CPU utilization. Service includes customizable reports emailed directly to you.
Voice Quality Monitoring
Real-time monitoring for your VoIP environment monitors voice quality across your network and includes alarm detection for low QOS score, high jitter, high latency, and high packet loss with tools to provide end-to-end call path analysis. Service includes customizable reports emailed to you.
Black Box will provide quarterly audits about the current health and needs of your network.