Aspect helps the world’s most progressive market leaders orchestrate the complex
business processes that create the ideal customer experience. The company’s 35+ years of
leadership give Aspect unparalleled industry insight—insight that is built into all of its
contact center offerings. The unified architecture radically reduces complexity and paves
the way for unified communications in the contact center. It consolidates all critical
functions—including live agent and self-service applications; blended inbound/outbound
capabilities across voice, e-mail and Web chat; and operational and agent performance
optimization applications—into a software-based solution. Ultimately, this approach can
transform customer-company interactions by streamlining and enhancing customer-facing business
processes, which, in turn, can extend throughout the enterprise.
Aspect Software unified solutions interoperate with unified communications infrastructures
and leverage established customer contact business practices. This enables contact centers to
connect to more agents in more remote locations—and to more knowledge workers who can bring
measurable benefits to customer interactions. The Aspect approach has proved invaluable for
customers. Contact centers running Aspect unified solutions report that they helped decrease
staffing expenses up to 40% and improve customer retention up to 20%.
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Interested in hearing more about our Aspect solutions portfolio? The Black Box team
is ready to help, contact us.