Black Box’s corporate resources include our 24x7x365 Network Operations Center (NOC) in Amherst, Virginia, and our overseas Technical Assistance Service (TAS) centers. Together, these facilities provide troubleshooting; customer support; remote system monitoring; Emergency Technical Assistance Service (ETAS)/TAS support; training to our own technicians, customers, and personnel; and access to original equipment manufacturer (OEM) NOC facilities as required. Black Box staffs our NOC and TAS centers with fully qualified engineers and technicians, providing worldwide customer Tier II and Tier III support via a toll-free number.
The Black Box NOC is backed up by geographically disparate and redundant NOCs in Minneapolis, Minnesota and Houston, Texas. This ensures continuous customer/support, notwithstanding local events that may disrupt services from one NOC location. Our geographically redundant services include performance/security alarm monitoring, remote diagnosis resolution, configuration management, and Web-based reporting. All our Black Box Operations personnel can be reached directly via DSN. The Network Operations Center is equipped with direct Defense Switch Network (DSN) access to allow modem access and telephonic support to military sites if and whenever commercial trunking is degraded or unavailable.
Experience and Security Clearances
With experience in 141 countries worldwide, Black Box has extensive knowledge and maneuvering of host country management, people, and material logistics. Black Box currently provides maintenance support to 50 sites worldwide, from the Department of Energy (DOE) in Las Vegas, Nevada, to the U.S. Armed Forces in Iraq. Black Box currently has more than 135 cleared employees on the ground supporting the Army, Navy, Air Force and Marine Corps in Italy, Iraq, Afghanistan, Pakistan, Kuwait, Qatar, Bahrain, Saudi Arabia, Oman, the United Arab Emirates, and Kyrgyzstan. We also hold ISO 9001 certification in numerous countries.