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Our Extended Service Plan (ESP) offering is a robust, sophisticated service that represents one of the most extensive, cost effective, post-warranty support available in the marketplace. ESP provides core services to ensure that our customers have the critical resources and support mechanisms to support essential their day-to-day operations. When Black Box receives an order for ESP on behalf of a customer site, we establishes the ESP service accounts with the vendor and issues an ESP service “Information Package” to the customer site and Black Box support staff. This package provides essential account details, authorized users, contact numbers, and procedures so that the customer has the information it needs for immediate access to services. Our Extended Service Plans (ESP) are multi-year contracts that provide the following services:
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