Black Box Network Services is dedicated to helping you optimize your carrier services. Whether you are a single-site business or a large enterprise, we can help you implement and manage your carrier services.
We maintain partnerships with leading carrier providers so you can have the services you need with the superior customer service and management you know from Black Box. Our personnel work as a team with carrier providers to report, escalate, manage, and resolve carrier requests.
With 25+ service providers in our portfolio, Black Box has the unique ability to take a consultative look at your needs and design and recommend an optimal solution for your performance and cost requirements. Whether you're a single-site business or a large enterprise, Black Box can help you implement and manage your telecommunications services.
Telecom Expense and Life Cycle Management
Telecommunications represents a major expense to businesses, and Black Box can assist in controlling these costs through auditing, optimizing, and managing your telecommunications services. Telecom life cycle management provides end users with the ability to view inventories, procure new services, and create service tickets for all telecommunications services.
Project and Service Management
When you order telecommunications services from Black Box, a project manager is assigned to your account for the life of the service. This provides a single point of contact to handle changes, service issues, and billing questions, freeing up time for your staff to focus on business initiatives.
Whether your business requires DSL, T-1, NX-T1, DS3, OCX, or fiber connectivity, Black Box can assist in identifying and implementing the appropriate solution.
Wide Area Networking Services
Wide Area Networks (WAN) connect geographically dispersed locations to enable the passing of data and/or voice traffic. WAN technologies are available in multiple transport methodologies such as Frame Relay, ATM, private lines, and MPLS.
From traditional voice services such as analog lines, digital T-1's, and ISDN PRI to newer platforms such as VoIP and SIP, Black Box can provide multiple options for voice communications.
Data Center and Co-location
Data center and co-location facilities offer controlled, secure environments for mission-critical applications and equipment. Black Box is partners with many providers with facilities in the United States and across the globe.
SIP is an open standard that enables Black Box customers to seamlessly connect existing customer premise equipment (CPE) with our carrier-class voice network.
SIP trunks offer:
- Potential for significant cost savings in inbound, domestic, international, and toll-free calls
- Increased reliability from network redundancy and available customer premise network redundancy options
We offer SIP plans for all business types and sizes, including options for small businesses that need cost savings and flexibility and larger enterprises looking for business continuity and unlimited calling.
Our enhanced SIP trunking service delivers all the value of standard SIP trunking plus these added benefits:
- Disaster recovery
- Redundancy options not typically available from traditional carriers
- Pre-configurable PBX failover service. Re-route to our PBX in the cloud, another office, an IP phone you manage, or your cell phones
- Self-managed call routing, extensions, voicemail boxes, groups, and auto attendant
- Peer one or multiple SIP phones with our failover feature
- 24/7 Network Operations Centers
Our carrier providers include: