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Contact Center

Solutions > Communications > Contact Center

Black Box Network Services offers an extensive portfolio of contact center solutions. Our technical teams can design, build, and maintain a contact center solution that can improve your customers’ experiences and drive your business.

Let us transform your call center into a dynamic virtual environment using your secured IP infrastructure. A flexible, scalable contact center can take your customer interactions to the next level and differentiate your organization from the competition.

Virtual contact centers create value by:
• Reducing costs
• Improving overall efficiencies
• Accommodating for new contact methods
• Driving customer loyalty

Our cross-functional teams can review your existing environment to identify opportunities for improvement and increased efficiencies. We take a hands-on approach to implement and integrate complex applications across your entire enterprise.

Services include:
• Design and functional specification development
• Systems integration
• Implementation
• Testing
• Training
• Cutover support and post-production tuning
• As-built documentation
• Available 24/7 support

To learn more about our contact center solutions, contact us

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Partners

The Black Box portfolio includes these leading partners

  • Avaya Authorized Distributor
  • Cisco
  • CommScope
  • NEC
  • ShoreTel
  • Unify

Support

Delivering superior technical support is our highest priority. Depending on the products or services we provide for you, please visit your appropriate support area.


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