Black Box Network Services offers an extensive portfolio of contact center solutions. Our
technical teams can design, build, and maintain a contact center solution that can improve your
customers' experiences and drive your business.
Let us transform your call center into a dynamic virtual environment using your secured IP
infrastructure. A flexible, scalable contact center can take your customer interactions to the
next level and differentiate your organization from the competition.
Virtual contact centers create value by:
• Reducing costs
• Improving overall efficiencies
• Accommodating for new contact methods
• Driving customer loyalty
Our cross-functional teams can review your existing environment to identify opportunities for
improvement and increased efficiencies. We take a hands-on approach to implement and
complex applications across your entire enterprise.
• Design and functional specification development
• Systems integration
• Cutover support and post-production tuning
• As-built documentation
• Available 24/7 support