Contact Center Solutions

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Black Box Network Services

Black Box Network Services offers an extensive portfolio of contact center solutions. Our technical teams can design, build, and maintain a contact center solution that can improve your customers' experiences and drive your business.

Let us transform your call center into a dynamic virtual environment using your secured IP infrastructure. A flexible, scalable contact center can take your customer interactions to the next level and differentiate your organization from the competition.
Virtual contact centers create value by:

• Reducing costs
• Improving overall efficiencies
• Accommodating for new contact methods
• Driving customer loyalty

Our cross-functional teams can review your existing environment to identify opportunities for improvement and increased efficiencies. We take a hands-on approach to implement and
integrate complex applications across your entire enterprise.
Services include:

• Design and functional specification development
• Systems integration
• Implementation
• Testing
• Training
• Cutover support and post-production tuning
• As-built documentation
• Available 24/7 support


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Black Box 1-800-316-7107 Black Box Network Services