Tuesday, September 06, 2011
Black Box Network Services Recognized by Cisco for Excellence in Customer Satisfaction in the United States
PITTSBURGH, PENNSYLVANIA, September 6, 2011 -- Black Box Corporation (NASDAQ:BBOX), a leading communications system integrator dedicated to designing, sourcing, implementing and maintaining today’s complete communications solutions, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Black Box Network Services for delivering outstanding customer service to customers in the United States.
“Black Box puts tremendous focus on servicing our customers and making sure they receive the best support possible. We are honored to be recognized by Cisco for our success in customer satisfaction,” stated Peter Marquis, Vice President, Black Box Network Services. Black Box has received this award for three consecutive years.
Black Box maintains a Gold partnership status with Cisco and delivers many Cisco solutions including Cisco unified communications and business video, route/switch, wireless and security. Black Box offers a full portfolio of life-cycle services including comprehensive Day 2 support through its innovative ConvergenceCare® service bundles which bring together maintenance and advanced offerings such as real-time network performance monitoring and access to Black Box’s Network Operations Center for 24/7/365 support. “Delivering this type of end-to-end solution helps our customers get the most out of their Cisco solutions,” Marquis continued.
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Black Box for achieving outstanding customer satisfaction,” said Edison Peres, Senior Vice President of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted-average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction and pre-sale and post-sale support capabilities - critical factors in choosing a trusted partner.
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About Black Box
Black Box is a leading communications system integrator dedicated to designing, sourcing, implementing and maintaining today’s complete communications solutions. Black Box services more than 175,000 clients in 141 countries with 197 offices throughout the world. To learn more, visit the Black Box Web site at http://www.blackbox.com.
Black Box®, the Double Diamond logo and ConvergenceCare are registered trademarks of BB Technologies, Inc.
Cisco, the Cisco logo and Cisco Systems are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.
Contact: Black Box Corporation
Director – Investor Relations