Wednesday, November 10, 2004

Black Box Launches New Web Service

Black Box Corporation (NASDAQ:BBOX) announced today that it has launched a new service, “Talk to a Sales Rep,” on its Web site blackbox.com.

By clicking on a button on the company’s home page, visitors to the Black Box Web site can submit a request to have a sales rep call them back within a record-setting 20 seconds! The quick response time is in keeping with the company’s tradition of answering all calls to the Tech Support department in 20 seconds or less.

The new service is designed to give clients using the Web site fast yet personalized assistance. The client simply enters his or her name and phone number, and the system does the rest! Within seconds, a courteous and knowledgeable sales rep will call the client back, ready to assist with all of his or her customer service needs. The responding sales rep can help a client find a product, check pricing, determine availability, review shipping options, place an order, and more. If a client needs technical assistance, the call may be referred to Black Box’s industry-leading Technical Support department. The “Talk to a Sales Rep” service is currently available in the United States.

This service is set up in the same manner as Black Box’s “Talk to a Tech” service. Now customers needing either Technical Support or Customer Service assistance will have access to this fast and efficient service.

Black Box offers comprehensive, multi-site data, voice, and hotline services for both small and large clients in multiple cities, states, and countries. The company handles start-to-finish data services for wired and wireless systems, as well as new and upgraded voice systems designed to a client’s exact specifications.

Black Box’s catalogs have won numerous awards in recent years, including Catalog Age magazine’s Catalog of the Year for the 2003-2004 BLACK BOX® Catalog and top honors in the Computer Equipment and Software category nine years in a row.

For information on Black Box’s products and services, call 724-746-5500 or log on to blackbox.com.

Black Box is the world’s largest technical services company dedicated to designing, building, and maintaining today’s complicated network infrastructure systems. Black Box services 150,000 clients in 141 countries with 117 offices throughout the world.

Investor Contact:
Black Box Corporation
Mike McAndrew
Fax: 724-873-6799
E-mail: investors@blackbox.com

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