Monday, February 22, 2010
Black Box Recognized by Cisco for Excellence in Customer Satisfaction in the United States
PITTSBURGH, PENNSYLVANIA - February 22, 2010 – Black Box Corporation (NASDAQ:BBOX), an industry-leading provider of voice communications , data infrastructure , and product solutions, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Black Box for delivering outstanding customer service to customers in the United States.
“Black Box is pleased to be recognized for our efforts to deliver exceptional customer experiences for our Cisco clients. Service excellence is a top priority of our business. We believe that our dedication to customer support and technical expertise set us apart as a value-added reseller of Cisco and other leading manufacturers’ solutions,” explained Peter Marquis, senior vice president for Black Box Network Services.
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Black Box Network Services for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator. Black Box maintains a Gold-level partnership with Cisco, the highest Cisco partner designation available.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities – critical factors in choosing a trusted partner.
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About Black Box
Black Box is the world’s largest technical services company dedicated to designing, building, and maintaining today’s complicated data and voice infrastructure systems. Black Box services more than 175,000 clients in 141 countries with 194 offices throughout the world. To learn more, visit the Black Box Web site at http://www.blackbox.com.
Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc. All third-party trademarks appearing in this press release are acknowledged to be the property of their respective owners.
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Contact: Black Box Corporation
Director – Investor Relations