If you are an existing Black Box customer with Avaya or Heritage Nortel equipment, and need access to the
Customer Solution Center, please click here and register.
Black Box Customers with access to the Customer Solution Center may take advantage of a variety of services
to keep their systems running smoothly.

Site Survey
Accurate port and licensing information to support maintenance billing along with a full manufacturer support analysis
to identify customer upgrade paths. Supports Avaya and Heritage Nortel.
Download Avaya sample
Download Heritage Nortel sample

SourceBook
Add value to the installation and upgrade process by providing this "as-built" report immediately following cutover.
Supports Avaya and Heritage Nortel.
Download Avaya sample
Download Heritage Nortel sample

Traffic Study
Identify opportunities to right-size customer trunking while providing pre and post-engineering bandwidth calculations
for VoIP. Supports Avaya and Heritage Nortel.
Download Avaya sample
Download Heritage Nortel sample

Security Audit
Comprehensive security analysis identifies potential risks and provides "Best Practice" security recommendations.
Supports Avaya and Heritage Nortel.
Download Avaya sample
Download Heritage Nortel sample

Backup
Avaya and Heritage Nortel database backups available 24X7X365.

GuardianService
Ongoing system reporting and disaster recovery backups.
Download brochure

Heritage Nortel CallPilot Site Survey
Complete inventory of the Heritage Nortel CallPilot system.
Download sample

Heritage Nortel BCM Site Survey
Complete inventory of the Heritage Nortel BCM system.
Download sample

For more information please click here or call 1-800-676-8800.