Affordable Reporting and Performance Management Solutions
for the Contact Center
Symmetrics delivers reporting, analysis, and performance management solutions specifically
designed for contact centers. Its flagship solution—nVISION Contact Center Performance Management
Suite—is used by contact center customers worldwide, addressing data integration/consolidation,
presentation, and access via its highly flexible and affordable architecture. The goal of Symmetrics
is to enable customers to more effectively and efficiently manage their contact centers through
easier access to the right information.
nVISION Contact Center Performance Management Suite
Symmetrics’ nVISION Contact Center Performance Management Suite delivers all the key elements
required for a contact center to effectively manage and leverage its critical information and
metrics, optimizing performance.
The nVISION solution suite consists of the following core components:
» nVISION Data Mart consolidates data in a central repository from multiple
dates, sources, and/or sites, in order to view performance of all contact center operations
across the enterprise.
» nVISION Reports transforms the data collected into meaningful, structured
information for better decision making.
» nVISION Info Manager allows you to access, manage, and interact with all
relevant information via the Web in order to optimize performance.
» nVISION Services enables you to customize the solution to meet specific
needs and to obtain required knowledge to leverage it.
We're here for you
Interested in hearing more about our Symmetrics solutions portfolio? The Black Box team
is ready to help, contact us.