Our business was founded on unmatched technical service and a passion for superior customer service. Black Box Network Services has thousands of service support personnel across North America ready to deliver quick, reliable service for your voice, data, converged or contact center environment. Black Box Network Services team members are remotely deployed and resources are available 24 hours per day, 365 per year.

Our Network Operations Center

With strategically placed Network Operations Centers across North America, Black Box Network Services is able to deliver top-notch service and support. Our 24-hour, 365-day service support is fully automated with advanced tool sets to serve:

Black Box Network Services offers alarm monitoring and remote software changes and our technical resources are able to resolve 97% of trouble without manufacturer assistance.

Working with Us is Easy

Black Box Network Services provides a variety of service and support tools to ensure we exceed your expectations for customer service. Toll-free customer service numbers and our Customer Solutions Center (CSC), along with online tools and reporting capabilities, allow for constant access to Black Box Network Services technical resources.

Stress-Free Maintenance Plans

Our comprehensive maintenance plans help ensure that your communications systems stay up and running after your warranty period expires. With a variety of support offerings, there is a maintenance plan to fit your needs. Black Box Network Services customer support is simply peace of mind.

To learn more about Black Box Network Services maintenance support, contact Voice Services.