Black Box Network Services can help you transform your company's traditional call center into a dynamic, virtual contact center.

Virtual contact centers create value by:

Creating a virtual contact center can be an important part of migrating your network to a fully converged platform on which data, voice and streaming video will travel over an IP backbone.

At Black Box Network Services, our extensive experience with contact centers, voice and convergence, positions us as a solutions provider who can provide helpful, reliable advice as well as targeted products and services.

Black Box Network Services offers professional support for every aspect of transitioning to a virtual or IP-based contact center including: from deciding whether or when it is appropriate, to planning and implementation, and the day-two support of a virtual contact center environment.

You have Calls and Data.
We have Solutions.

In today's economy, opportunity doesn't knock. It rings.

Wouldn't you like to know who's calling? Using information to empower your call center is the purpose of Computer Telephony Integration (CTI), and it's our formula for turning every phone call, e-mail and fax into a business opportunity.

Black Box Network Services will take the time to understand your business challenges and apply software-based solutions to help you recognize your full potential. Partnering with industry leaders, we use the following technologies to address your unique needs:

Black Box Network Services Contact Center Experience

Black Box Network Services has application integration specialists that design solutions using products from industry-recognized technology leaders. We have the experience and know-how to seamlessly integrate software solutions throughout your enterprise.

Our personalized, hands-on approach will help ensure the successful implementation of the most complex call center software solutions including:

To request more information on the Black Box Network Services contact center solutions, please contact Voice Services.