Black Box Explains...Choosing the right headset.
Black Box offers several headsets for office use. Choosing the right one for your application depends on your needs.
First, do you need a monaural, binaural, or stereo headset? Monaural headsets... more/see it nowhave only one earpiece, making it easy to have over-the-phone conversations as well as face-to-face interactions, such as in a busy call center setting (see models HS402 or 64338-31, for example). Binaural headsets have two earpieces, which are on the same audio channel (HS113A or 2009-820-105). They are great when a user needs to have long, over-the-phone conversations. Stereo headpieces also have two earpieces, but operate on distinct audio channels. These last types of earpieces are best for listening to music.
Secondly, comfort is a big factor, especially if you have to wear a headset all day. Do you want an over-the-head model? Or would you prefer to wear your headset behind the ear? Headsets with two earpieces are almost always over-the-head models (see H16N). For long-wear applications and optimum sound quality, these are a good choice. Over-the-ear models are better for in-office interactions, or for when you are on and off the phone all day (26089-11 or M140). The sound quality is still excellent, but they enable you to also be aware of your environment.
Thirdly, choose an amplifier that matches your telephone and the way you work. The Two-Prong Carbon Amplifier (HS101A) is designed for phones that have a two-prong headset port. Several headsets have amplifiers built-in, such as the Elite Call Center Headset (HS111A).
Most Black Box headsets are noise-canceling models that reduce background sounds. They are ideal for busy office environments.
We have wireless headset models, plus cords, plugs, and adapters that enable extra mobility during calls. In addition, we carry extra parts such as earhooks, ear pads, headbands, and microphone covers. collapse
Black Box Explains...Layer 2, 3, and 4 switches.
... more/see it now
E-Mail, Diagnostics, Word Processing, Database
Shells and Gateway Workstation Software
TR=Token Ring; A=ARCNET®; P=PhoneNET®
With the rapid development of computer networks over the last decade, high-end switching has become one of the most important functions on a network for moving data efficiently and quickly from one place to another.
Here’s how a switch works: As data passes through the switch, it examines addressing information attached to each data packet. From this information, the switch determines the packet’s destination on the network. It then creates a virtual link to the destination and sends the packet there.
The efficiency and speed of a switch depends on its algorithms, its switching fabric, and its processor. Its complexity is determined by the layer at which the switch operates in the OSI (Open Systems Interconnection) Reference Model (see above).
OSI is a layered network design framework that establishes a standard so that devices from different vendors work together. Network addresses are based on this OSI Model and are hierarchical. The more details that are included, the more specific the address becomes and the easier it is to find.
The Layer at which the switch operates is determined by how much addressing detail the switch reads as data passes through.
Switches can also be considered low end or high end. A low-end switch operates in Layer 2 of the OSI Model and can also operate in a combination of Layers 2 and 3. High-end switches operate in Layer 3, Layer 4, or a combination of the two.
Layer 2 Switches (The Data-Link Layer)
Layer 2 switches operate using physical network addresses. Physical addresses, also known as link-layer, hardware, or MAC-layer addresses, identify individual devices. Most hardware devices are permanently assigned this number during the manufacturing process.
Switches operating at Layer 2 are very fast because they’re just sorting physical addresses, but they usually aren’t very smart—that is, they don’t look at the data packet very closely to learn anything more about where it’s headed.
Layer 3 Switches (The Network Layer)
Layer 3 switches use network or IP addresses that identify locations on the network. They read network addresses more closely than Layer 2 switches—they identify network locations as well as the physical device. A location can be a LAN workstation, a location in a computer’s memory, or even a different packet of data traveling through a network.
Switches operating at Layer 3 are smarter than Layer 2 devices and incorporate routing functions to actively calculate the best way to send a packet to its destination. But although they’re smarter, they may not be as fast if their algorithms, fabric, and processor don’t support high speeds.
Layer 4 Switches (The Transport Layer)
Layer 4 of the OSI Model coordinates communications between systems. Layer 4 switches are capable of identifying which application protocols (HTTP, SNTP, FTP, and so forth) are included with each packet, and they use this information to hand off the packet to the appropriate higher-layer software. Layer 4 switches make packet-forwarding decisions based not only on the MAC address and IP address, but also on the application to which a packet belongs.
Because Layer 4 devices enable you to establish priorities for network traffic based on application, you can assign a high priority to packets belonging to vital in-house applications such as Peoplesoft, with different forwarding rules for low-priority packets such as generic HTTP-based Internet traffic.
Layer 4 switches also provide an effective wire-speed security shield for your network because any company- or industry-specific protocols can be confined to only authorized switched ports or users. This security feature is often reinforced with traffic filtering and forwarding features. collapse
Black Box Explains...DDS vs. T1.
DDS (Digital Data Service) is an AT&T® service that transmits data digitally over dedicated leased lines. DDS lines use four wires, and support speeds up to 56 kbps; however, DDS... more/see it nowis actually a 64-kbps circuit with 8 kbps being used for signaling. You can also get 64-kbps (ClearChannel™) service. Since the transmission is digital, no modems are needed. Dedicated digital lines are ideal for point-to-point links in wide-area networks.
T1 is a dedicated transmission line operating at 1.544 Mbps. It’s comprised of 24 DSOs, each supporting speeds of 64 kbps. The user sends data at N x 56 or N x 64 over T1 circuits. T1 operates over twisted-pair cable and is suitable for voice, data, and image transmissions on long-distance networks. collapse
Black Box Explains...The MPO connector.
MPO stands for multifiber push-on connector. It is a connector for multifiber ribbon cable that generally contains 6, 8, 12, or 24 fibers. It is defined by IEC-61754-7 and EIA/TIA-604-5-D,... more/see it nowalso known as FOCIS 5. The MPO connector, combined with lightweight ribbon cable, represents a huge technological advance over traditional multifiber cables. It’s lighter, more compact, easier to install, and less expensive.
A single MPO connector replaces up to 24 standard connectors. This very high density means lower space requirements and reduced costs for your installation. Traditional, tight-buffered multifiber cable needs to have each fiber individually terminated by a skilled technician. But MPO fiber optic cable, which carries multiple fibers, comes preterminated.
Just plug it in and you’re ready to go.BR>
MPO connectors feature an intuitive push-pull latching sleeve mechanism with an audible click upon connection and are easy to use. The MPO connector is similar to the MT-RJ connector. The MPO’s ferrule surface of 2.45 x 6.40 mm is slightly bigger than the MT-RJ’s, and the latching mechanism works with a sliding sleeve latch rather than a push-in latch.
The MPO connector can be either male or female. You can tell the male connector by the two alignment pins protruding from the end of the ferrule. The MPO ferrule is generally flat for multimode applications and angled for single-mode applications.
MPO connectors are also commonly called MTP® connectors, which is a registered trademark of US Conec. The MTP connector is an MPO connector
Black Box Explains... Multiplatform cabling environments.
When using a ServSwitch™ with multiple computer platforms, choosing which peripherals to use to control your diverse group of CPUs can be confusing. Because of the wide variation in connector... more/see it nowtypes and compatibilities, there is a hierarchy to follow when choosing your user station keyboard, monitor, and mouse.
1. If you have at least one Sun® computer in your application, you should use a Sun keyboard and mouse to control your CPUs.
2. If you have a mixture of PCs and Mac® computers, use your PC-style keyboard and mouse to control your CPUs. collapse
Black Box Explains...UARTs at a glance.
Universal Asynchronous Receiver/Transmitters (UARTs) are integrated circuits that convert bytes from the computer bus into serial bits for transmission. By providing surplus memory in a buffer, UARTs help applications overcome... more/see it nowthe factors that can hinder system performance, providing maximum throughput to high-performance peripherals without slowing down CPUs.
Early UARTs such as 8250 and 16450 did not include buffering (RAM or memory). With the advent of higher-speed devices, the need for UARTs that could handle more data became critical. The first buffered UART was the 16550, which incorporates a 16-byte First In First Out (FIFO) buffer and provides greater throughput than its predecessors.
Manufacturers have been developing enhanced UARTs that continue to increase performance standards. These faster chips provide improvements such as larger buffers and increased speeds. Here are the rates of todays common UARTs:
UART FIFO Buffer Rate Supported
16550 16-byte 115.2 kbps
16554 16-byte 115.2 kbps
16650 32-byte 460.8 kbps (burst rate)
16654 64-byte 460.8 kbps (burst rate)
16750 64-byte 460.8 kbps (burst rate)
16850 128-byte 460.8 kbps (sustained rate)
16854 128-byte 460.8 kbps (sustained rate) collapse
Black Box Explains...Speaker sound quality.
A human with keen hearing can hear sounds within a range of about 20 Hz to 20 KHz. But most human speech is centered in the 1000 Hz range, so... more/see it nowmost old-fashioned analog telephone networks provided audio bandwidth only in this range. This range transmits most voice information but can fail to register voice subtleties and inflections.
Because these older analog phone systems had such a narrow bandwidth, headset manufacturers built their products to operate only in those particular frequencies.
When digital networks and fiber optic connections came into use, however, they provided a much wider bandwidth for voice transmission. This led to a corresponding increase in headset sound quality.
Today, quality headsets take advantage of increased network bandwidth and typically can reproduce sounds in the 300 Hz to 3500 Hz range. This makes voices far easier to understand and enables you to pick up all the nuances and inflections of your caller’s voice. collapse
Black Box Explains...Insertion loss.
Insertion loss is a power loss that results from inserting a component into a previously continuous path or creating a splice in it. It is measured by the amount of... more/see it nowpower received before and after the insertion.
In copper cable, insertion loss measures electrical power lost from the beginning of the run to the end.
In fiber cable, insertion loss (also called optical loss) measures the amount of light lost from beginning to end. Light can be lost many ways: absorption, diffusion, scattering, dispersion, and more. It can also be from poor connections and splices in which the fibers dont align properly.
Light loss is measured in decibels (dBs), which indicate relative power. A loss of 10 dB means a tenfold reduction in power.
Light strength can be measured with optical power meters, optical loss test sets, and other test sets that send a known light source through the fiber and measure its strength on the other end. collapse
Black Box Explains…HDMI
The High-Definition Multimedia Interface (HDMI®) is the first digital interface to combine uncompressed high-definition video, up to eight channels of uncompressed digital audio, and intelligent format and command data in... more/see it nowa single cable. It is now the de facto standard for consumer electronics and high-definition video and is gaining ground in the PC world.
HDMI supports standard, enhanced, and high-definition video. It can carry video signals at resolutions up to and beyond 1080p at 60 Hz (Full HD). The latest version eve support 4K video resolutions.
HDMI offers an easy, standardized way to set up home theaters and AV equipment over one cable. Use it to connect audio/video equipment, such as DVD players, set-top boxes, and A/V receivers with an audio and/or video equipment, such as a digital TVs, PCs, cameras, and camcorders. It also supports multiple audio formats from standard stereo to multichannel surround sound. Plus it provides two-way communications between the video source and the digital TV, enabling simple remote, point-and-click configurations.
NOTE: HDMI also supports HDCP (High-bandwidth Digital Content Protection), which prevents the copying of digital audio and video content transmitted over HDMI able. If you have a device between the source and the display that supports HDMI but not HDCP, your transmission won't work, even over an HDMI cable.
HDMI offers significant benefits over older analog A/V connections. It's backward compatible with DVI equipment, such as PCs. TVs, and other electronic devices using the DVI standard. A DVI-to-HDMI adapter can be used without a loss of video quality. Because DVI only supports video signals, no audio, the DVI device simply ignores the extra audio data.
The HDMI standard was introduced in December 2002. Since then, there have been a number of versions with increasing bandwidth and/or transmission capabilities.
With the introduction of HDMI (June 2006), more than doubled the bandwidth from 4.95 Gbps to 10.2 Gbps (340 MHz). It offers support for 16-bit color, increased refresh rates, and added support for 1440p WQXGA. It also added support for xvYCC color space and Dolby True HD and DTS-HD Master Audio standards. Plus it added features to automatically correct audio video synchronization. Finally, it added a mini connector.
HDMI 1.3a (November 2006), HDMI 1.3b (March 2007, HDMI 1.3b1 (November 2007), and 1.3c (August 2008) added termination recommendations, control commands, and other specification for testing, etc.
HDMI 1.4 (May 2009) increased the maximum resolution to 4Kx 2K (3840 x 2160 p/24/25/30 Hz). It added an HDMI Ethernet channel for a 100-Mbps connection between two HDMI devices. Other advancements include: an Audio Return Channel, stereoscopic 3D over HDMI (HDMI 1.3 devices will only support this for 1080i), an automotive connection system, and the micro HDMI connector.
HDMI 1.4a (March 2010) adds two additional 3D formats for broadcast content.
HDMI 2.0 (August 2013), which is backwards compatible with earlier versions of the HDMI specification, significantly increases bandwidth up to 18 Gbps and adds key enhancements to support market requirements for enhancing the consumer video and audio experience.
HDMI 2.0 also includes the following advanced features:
Resolutions up to 4K@50/60 (2160p), which is four times the clarity of 1080p/60 video resolution, for the ultimate video experience.
Up to 32 audio channels for a multi-dimensional immersive audio experience.
Up to 1536Hz audio sample frequency for the highest audio fidelity.
Simultaneous delivery of dual video streams to multiple users on the same screen.
Simultaneous delivery of multi-stream audio to multiple users (up to four).
Support for the wide angle theatrical 21:9 video aspect ratio.
Dynamic synchronization of video and audio streams.
CEC extensions provide more expanded command and control of consumer electronics devices through a single control point.
There are four HDMI connector types. Type A and Type B are defined in the HDMI 1.0 specification. Type C is defined in HDMI 1.3, and Type D is defined in HDMI 1.4.
Type A: 19 pins. It supports all SDTV, EDTV, and HDTV modes. It is electrically compatible with single-link DVI-D.
Type B: 29 pins. Offers double the video bandwidth of Type A. Use for very high-resolution displays such as WQUXGA. It's electronically compatible with dual-link DVI-D.
Type C Mini: 19 pins. This mini connector is intended for portable devices. It is smaller than Type A but has the same pin configuration and can be connected to Type A cable via an adapter or adapter cable.
Type D Micro: 19 pins. This also has the 19-pin configuration of Type A but is about the size of a micro-USB connector.
Recently, HDMI Licnsing, LLC announced that all able would be tested as either Standard or High-Speed cables. Referring to cables based on HDMI standard (e.g. 1.2, 1.3 etc.) is no longer allowed.
Standard HDMI cable is designed for use with digital broadcast TV, cable TV, satellites TV, Blu-ray, and upscale DVD payers to reliably transmit up to 1080i or 720p video (or the equivalent of 75 MHz or up to 2.25 Gbps).
High-Speed HDMI reliably transmits video resolutions of 1080p and beyond, including advanced display technologies such as 4K, 3D, and Deep Color. High-Speed HDMI is the recommended cable for 1080p video. It will perform at speeds of 600 MHz or up to 18 Gbps, the highest bandwidth urgently available over an HDMI cable.
Additional resources and licensing information is available at HDMI.org. collapse
Black Box Explains...How to maximize your wireless range.
There are four simple rules that enable you to transmit wireless communications up to their maximum range:
• Try to keep a direct line between the transmitter and receiver.
• Minimize... more/see it nowthe number of walls and ceilings between the transmitter and receiver. Such obstructions reduce the range.
• If there are obstructions, be sure the wireless signal passes through drywall or open doorways and not other materials.
• Keep the transmitter and receiver at least 3 to 6 feet (0.9 to 1.8 m) away from electrical devices or appliances, especially those that generate extreme RF noise. collapse