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Question
What's the advantage of setting up an account with Black Box and how do I do it?
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Answer
Once you've set up an account, you can visit My Black Box anytime you need to view your customized profile, the status of your current order(s), order history (U.S. site and customers only), your Black Box account representative(s), quotes, and other helpful details concerning our valued relationship.
It's easy to set up an account. Just go to My Black Box and click on "Create a new Black Box account."
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Question
How do I edit my account information?
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Answer
Just go to My Black Box and click on your profile to view and update your contact information. To update your billing address, you must talk to a Customer Service Representative.
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Question
I forgot my password. What do I do?
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Answer
Talk to a Customer Service Representative.
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Question
What are my payment choices?
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Answer
If you have an account set up with Black Box and have established a credit line for your account, you can place orders on-line with Net 30 terms. Or you can pay by credit card.
We accept the following credit cards:
- Visa
- MasterCard
- Discover
- American Express
- Diners Club
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Question
When will my credit card be charged?
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Answer
Your credit card will be preauthorized when you place your order but won't be charged until your order is shipped.
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Question
Do I have to pay sales tax?
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Answer
We currently collect sales tax in Pennsylvania and Illinois. If you are tax exempt in either state, we're required to have a copy of your tax certificate on file. Fax your certificate to Tax Exempt Dept. at 724-873-6680 or e-mail it to info@blackbox.com.
Taxes apply on actuals for Canadian website customers.
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Question
How can I get a copy of my invoice?
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Answer
Talk to a Customer Service Representative.
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Question
How do I use a promo coupon?
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Answer
Simply enter the coupon's code number in the Promo Code field of the Shopping Cart.
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