Wednesday, June 30, 2010
Black Box Announces New Five-Year Warranty for Remanufactured and Repaired Equipment
Resale Division Extends Standard Warranty to Demonstrate Commitment to Quality and Customer Service
PITTSBURGH, PENNSYLVANIA, June 30, 2010 -- Black Box Corporation (NASDAQ:BBOX), an industry-leading provider of voice communications, data infrastructure, and product solutions today announced a new five-year standard warranty on most remanufactured and repaired telephones sold through the Black Box Resale Services division. Black Box Resale Services is a top provider of certified repaired and remanufactured telephone equipment. The group had previously offered a standard two-year warranty on repaired and remanufactured telephones.
“Extending the standard warranty period demonstrates our unyielding commitment to quality. We are excited to offer this increase in coverage because it gives our customers even more confidence in our commitment to exceptional quality standards. Our phones are refurbished by a team of highly skilled technicians who also administer a unique and rigorous testing and certification process. Our out-of-box success rate on products under the Black Box warranty is greater than 99 percent,” stated Becky Sorenson, general manager of the Black Box Resale Services division. “We are proud to stand behind our quality assurance processes and continue to strive to deliver the highest value to our customers.”
As an added value for clients, warranty information is accessible anytime through the Black Box Resale Services website. Customers can view the warranty information for any phone sold by Black Box Resale Services by entering the serial number in the support section of the division’s website - http://www.blackboxresale.com/support/warrantypolicy.aspx. In addition to online warranty and inventory management, the website contains customer-specific portals that include a product store with customized product information, order histories and shipment tracking. This streamlined web ordering offers customers an easy way to access warranty, tracking and online purchases.
For over 20 years, Black Box Resale Services has offered top-of-the-line remanufactured components from Avaya (including Nortel equipment), Siemens, NEC. In addition, Black Box Resale Services offers discontinued components from Aspect and Executone as well as hard-to-find items such as Polycom/SpectraLink wireless phones. The division also provides new name-brand equipment like Cisco, Polycom, Aastra, Plantronics and Clear One. Black Box Resale Services offers an advance replacement and repair program and carries over 15,000 items in stock and ready to drop-ship. The company’s priority is to be the single-source provider of quality remanufactured solutions.
In addition to the increased five-year warranty coverage on most remanufactured phones, Black Box Resale Services continues to provide a standard two-year warranty period on most other repaired and remanufactured equipment.
To learn more about Black Box Resale Services, visit the Black Box Resale Services website at www.blackboxresale.com.
About Black Box
Black Box is a leading technical services company dedicated to designing, building and maintaining today’s complicated data and voice infrastructure systems. Black Box services more than 175,000 clients in 141 countries with 194 offices throughout the world. To learn more, visit the Black Box Web site at http://www.blackbox.com.
Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc. All third party trademarks appearing in this press release are acknowledged to be the property of their respective owners.
Contact: Black Box Corporation
Director – Investor Relations