Monday, January 25, 2010
Black Box Receives Service Excellence Award from Aspect
Extends Platinum-Level Partnership with Aspect Through 2012
PITTSBURGH, PENNSYLVANIA, January 25, 2010 — Black Box Corporation (NASDAQ:BBOX), an industry-leading provider of voice communications , data infrastructure , and product solutions announced today it has won the Service Excellence award from Aspect. This is the third consecutive year that Black Box has been honored for exceptional service performance from Aspect, a global leader in applying unified communications (UC) and collaboration.
Black Box received the award by earning the highest satisfaction ratings of any Aspect North American partner for resolving customer issues. The award also encompasses the quantity and quality of technical resources Black Box has devoted to Aspect unified communications applications for the contact center and services offerings.
“We are honored to receive this award for service excellence to the Aspect product line. Black Box prides itself on delivering exceptional technical service and we are proud to be recognized for our efforts,” said Steve Anderson, Black Box regional vice president. “The Aspect portfolio of solutions helps clients gain efficiency and improved business operations through the use of unified communications and collaboration technologies, workforce optimization, and the latest in contact center solutions,” Anderson continued.
Coinciding with the award, Black Box also announced it has extended its channel partner relationship with Aspect through 2012. Black Box maintains a platinum-level partnership with Aspect, the highest level within the Aspect Channel Partner Program. Black Box and Aspect have been business partners for more than 20 years. Black Box is the largest North American distributor of Aspect contact center applications.
“Innovative partners like Black Box are an important part of Aspect’s go-to-market strategy and evangelizing the real business value our unified communications solutions can bring to the enterprise,” said Tom Chamberlain, director of sales readiness, Aspect. “Black Box has been, and continues to be, an invaluable partner for us because of their commitment to service excellence, quality training, and to the Aspect portfolio. ”
In addition to Black Box’s broad offering of contact center solutions, the company offers an extensive portfolio of communications solutions, including traditional telephony, VoIP, unified communications, messaging, mobility, network security, and maintenance.
About Black Box
Black Box is the world’s largest technical services company dedicated to designing, building and maintaining today’s complicated data and voice infrastructure systems. Black Box services more than 175,000 clients in 141 countries with 194 offices throughout the world. To learn more, visit the Black Box Web site at http://www.blackbox.com.
Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc. All third party trademarks appearing in this press release are acknowledged to be the property of their respective owners.
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. Aspect provides IT consulting, integration services and business applications. For more information, visit http://www.aspect.com.
Contact: Black Box Corporation
Director – Investor Relations