Thursday, September 17, 2009
Black Box Network Services Launches Nortel Customer Assurance Program
Designed to give customers the confidence that their Nortel systems will continue to receive excellent support and service from Black Box.
PITTSBURGH, PENNSYLVANIA, September 17, 2009 -- Black Box Corporation (NASDAQ:BBOX), an industry-leading provider of voice communications, data infrastructure , and product solutions, announced today the launch of its Nortel Customer Assurance Program (NCAP). NCAP is designed to give customers the confidence that their Nortel systems will continue to receive a high level of support and service from Black Box Network Services. Under this program, the Solutions Group at Black Box Network Services will commit to install and maintain Nortel systems, until at least January 1, 2015, integrating additional phones and other equipment with existing infrastructure.
Black Box Network Services is one of the top five Nortel partners in North America, currently supporting more than 2.7 million Nortel ports worldwide. The company has more than 375 Nortel Partner Advantage technical certifications and 816 overall Nortel certifications. Through its Network Operations Centers (“NOCs”) and technical support staff Black Box Network Services escalates less than 1% of its clients’ service calls to Nortel.
The Black Box commitment to Nortel customers includes a toll-free phone number for all service requests; a substantial inventory of Nortel equipment; qualified field technical staffing; and remote monitoring and support infrastructure designed specifically to support Nortel environments from Black Box Network Services’ NOCs. Through Black Box Resale Services, the Company provides Nortel phone, card, and switch refurbishing and repair capabilities, available with a two-year warranty.
The benefits of the NCAP include assurance that Black Box Network Services will maintain the infrastructure and staff to keep its commitments to its large Nortel customer base, and ensure its experienced technical expertise will be accessible when needed to resolve problems. Black Box Network Services’ large Nortel inventory coupled with the in-house equipment repair and refurbishing capabilities of Black Box Resale Services ensures a steady supply of replacement parts.
“The Nortel Customer Assurance Program administered by Black Box is designed to provide assurance that Black Box is firmly committed to supporting our clients’ communication systems and is yet one more way to demonstrate superior service and support to our customers,” said Terry Blakemore, Black Box’s president and chief executive officer.
About Black Box
Black Box is the world’s largest technical services company dedicated to designing, building and maintaining today’s complicated data and voice infrastructure systems. Black Box services more than 175,000 clients in 141 countries with 192 offices throughout the world. To learn more, visit the Black Box Web site at www.blackbox.com.
Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc. Any third-party trademarks appearing in this press release are acknowledged to be the property of their respective owners.
Contact: Black Box Corporation
Director – Investor Relations