Wednesday, February 13, 2008
Black Box Honored By Aspect Software For Exceptional Performance
PITTSBURGH, PENNSYLVANIA, February 13, 2008 -- Black Box Corporation (NASDAQ: BBOX) announced today that Aspect Software, the world's largest company solely focused on contact center solutions, has honored Black Box with two awards for exceptional performance.
Black Box was given the Service Excellence award for the quantity and quality of technical resources it has dedicated to the Aspect Software product line, and for having the highest Partner response rate in North America when it comes to resolving customers' issues. In addition, Black Box received the Partner award for Embracing Emerging Technologies for its strong concentration on Aspect Software’s leading contact center solutions, Aspect® Unified IP™ and PerformanceEdge™.
"We are truly honored to be recognized by Aspect for the work and dedication we have contributed to our mutual clients and their success," said Donna Warner, Black Box Regional Vice President. "Our partnership with Aspect allows us to continue to offer the best solutions to our clients for contact centers and performance optimization."
"Together, Black Box and Aspect have demonstrated how successful partnerships work by sharing a common goal of offering industry-leading products and services," said Gert Botha, vice president of channel sales – Americas at Aspect Software. "Black Box's ongoing excellence and commitment to delivering Aspect product knowledge and training has made them a valuable member of our team."
Black Box and Aspect have been business partners for more than 15 years. Black Box is the largest North American distributor of Aspect Software contact center applications.
Aspect® Unified IP™ unites multiple capabilities in a single platform, including automatic call distribution (ACD), predictive dialing, speech-enabled Voice Portal, Internet contact via email or chat, recording, and quality management, all with unified reporting, routing and administration. Additionally, customers have their choice of transport – Session Initiation Session (SIP)-based open source IP, closed source IP or traditional voice.
PerformanceEdge combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable organizations to holistically respond to changing business conditions. PerformanceEdge products – Aspect® eWorkforce Management™, Aspect® Quality Management™, Aspect® Performance Management™, Aspect® Campaign Optimizer™, and Aspect® Enterprise Campaign Manager™ – are designed to reduce labor costs, enhance service levels and align performance with business goals.
About Black Box
Black Box is the world's largest technical services company dedicated to designing, building and maintaining today’s complicated data and voice infrastructure systems. Black Box services 175,000 clients in 141 countries with 187 offices throughout the world. To learn more, visit the Black Box Web site at www.blackbox.com.
Black Box® and the Double Diamond logo are registered trademarks of BB Technologies, Inc.
Aspect, PerformanceEdge, Unified IP, eWorkforce Management, Quality Management, Performance Management, Campaign Optimizar, Enterprise Campaign Manager and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
Chief Financial Officer
Black Box Corporation